New Auxiliary Water Pump 5Q0965561B For Audi Seat Skoda VW 1.8 2.0 TDI 2013-2018

Shipping Policy

1. Most orders will be processed within 2 working days, we will provide you with a tracking number so you can track your package online.

2. Shipping times for some major regions are listed below. For more information, please contact our customer service team.

Australia: 4-7 business days (Deliveries to remote areas may take longer)

United Kingdom: 3-5 business days

Germany: 5-8 business days

France: 3-5 business days

Italy: 5-8 business days

United States: 5-8 business days

Spain: 5-8 business days

Poland: 6-8 business days

Austria: 6-8 business days

Netherlands: 3-6 business days

Belgium: 3-6 business days

Canada: 5-7 business days

Sweden: 5-7 business days

Denmark: 5-7 business days

As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

30 Day Return Policy

1. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

3. To start a return, please contact our customer service team.

4. If your return is accepted, we’ll send you instructions on how and where to send your package.

5. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any Shipping & Return question at help centre. Thank you.

1. Reach us on our Official WhatsApp

for Customer Enquiries, Before and After Sales.

Chat available on Mondays to Fridays from 8:00 AM to 8:00 PM Beijing Time (GMT+8).Here are the corresponding hours in your local time:

Sydney, Australia: 10:00 AM - 10:00 PM (AEST)

London, UK: 1:00 AM - 1:00 PM (GMT) / 2:00 AM - 2:00 PM (BST during summer)

New York, USA: 8:00 PM (Previous Day) - 8:00 AM (EST) / 7:00 PM (Previous Day) - 7:00 AM (EDT during summer)

2. Send us an email for all enquiries

Email: orders.vehparts@outlook.com

Your inquiry is important to us and in most cases we are able to respond within 24 to 36 business hours, if the enquiry is complex or requires additional information to be requested , your inquiry and any number of other inquiries we may currently have may be extended to to up to 72 business hours for a response. Thanks for your support and consideration.